Google Domains Mistakenly Exposed Hundreds of Customer Email Addresses

By:admin

Google Domains is currently under fire after a certain support representative mistakenly sent out a notification to active users while exposing their actual email addresses. The incident reportedly occurred last Friday, July 31, 2015.

google-domains-exposed-email-addresses-of-customers.jpg

A total of 1,664 active Google Domains users, whose email accounts are at risk of spam attacks, turned to Twitter to share their feedback and comments regarding the huge error committed by the largest search engine in the world. The hashtag #googledomains became one of the top trending topics on social media last Friday night right after the the company blasted an email to their domain registrants.

According to googlesystem, a certain support representative identified as "Amy" erroneously sent a renewal reminder to some domains registered in Google Domains by adding the email addresses of 1,664 users to the "To" field instead of BCC. Here's the actual message.

Hi there,

 

An automated email was sent out to you earlier in error with the subject 'Your domain registration is expiring'. Please discard the erroneous message. Since your domain is set to auto-renew, your domain will be renewed on the expiration date as expected. We apologize for any confusion this may have caused.

 

Let us know if you have further questions.

 

Regards,
Amy, Google Domains Support Team

To mitigate the possible negative impact of the incident, Google Domains issued an apology statement thru a separate email they sent out last Saturday afternoon. The apology-about-the-apology was publicly shared by the unofficial news site about Google. The message goes:

 Dear Customer,

  

Yesterday, we sent an email to select Google Domains customers in which all recipients’ email addresses were visible in the ‘To’ field. We sincerely apologize, and we’ll be evaluating our customer email processes to prevent an accident like this from happening again.

    

Google Domains Support Team

As of press time, no reports yet are available online citing whether the affected Google Domains users, whose email addresses were exposed to each other, are filing legal complaints against the giant company or not. However, a certain commenter mentioned that this incident is a clear violation against their Privacy Policy. The said person was most likely hinting for legal obligations.

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Total views: 609 By:admin 03 Aug 2015 08:17:00 AM

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